General Terms and Conditions

Please read and understand the following terms and conditions as they are binding for all ticket purchases. By clicking on "I agree to the Waitrose & Partners Drinks Festival terms and conditions"

  • You are confirming that you have read and understood these terms and conditions and that you will be bound by them accordingly;
  • If you are booking on behalf of someone else, you are representing that:
    • you will ensure that any people that you are booking on behalf of have been made aware of these terms and conditions and that they have read and understand them;
    • you have their authority to accept these terms and conditions on their behalf; and
    • that they shall be bound by these terms and conditions accordingly.

Please direct any questions, or any subsequent issues, to: [email protected] or send to Waitrose Limited, Doncastle Road, Southern Industrial Area, Bracknell, RG12 8YA.

In these terms and conditions, "Waitrose" "we", "us" and "our" refer to Waitrose Limited, a company registered in England and Wales with company number 99405, VAT number 232457280 and registered address 171 Victoria Street, London, SW1E 5NN.

Guest details

  • Guests are responsible for ensuring that all details submitted are accurate and correct.


  • Payment must be made in full at the time of booking. All amounts quoted are inclusive of VAT.

  • The booking and payment process for the classes is facilitated by (i) Story Events Limited a company registered in England and Wales with company number 08344007 with registered office at 103 Charing Cross Road, London, WC2H 0DT; and (ii) Kick Digital Limited a company registered in England and Wales with company number 08967728 with registered office at Unit 2 Endeavour House Parkway Court, Longbridge Road, Marsh Mills, Plymouth, Devon, PL6 8LR. Your personal information will be processed by Story Events Limited, Kick Digital Limited and any subsequent data processor supplying booking and payment services in accordance with our instructions and in compliance with any applicable data protection legislation.

Personal Data

  • Please refer to our Privacy Policy to see details on how we and our suppliers may use data to administer and provide the event and to request feedback. If there are any questions regarding this privacy policy you may contact us via [email protected]

Cancellation, refunds and changes

  • Refunds will be possible up to two weeks prior to the event opening. Please contact [email protected] if you would like to discuss this with the team. Please note that no refunds will be offered in the event that a guest is unable to attend within two weeks of the event or on the day.

  • We reserve the right to cancel the event, with reasonable notice and will notify the ticket purchaser in writing, should this happen. Guests will be given a full refund of ticket prices should the event be cancelled by Waitrose, however no associated costs (such as travel, accommodation etc.) will be paid.

  • We reserve the right to change the date of any event for any reason. If we do so, we will endeavour to give participants reasonable notice, and, where Participants cannot attend the event on the new date, Participants will receive a full refund of the amount paid for that event. We will not be responsible for travelling or associated expenses.

  • We will endeavour to run the event as advertised. However, we reserve the right to make changes, including to the running order and timings for the event may change prior to the event. Where reasonably possible, we will provide prior notice of such changes.

  • Should Government rules or restrictions prohibit the event going ahead, Guests will be entitled to receive a full refund of the event ticket.

  • If a Guest can no longer attend the event due to having to isolate, the Guest will be required to provide evidence of the reason for isolation in order to receive a full refund of the event ticket.


  • Guests may be required to show evidence of a negative lateral flow result within 48 hours of the event or their NHS Covid pass to access the event. However, this will be communicated to the Guest prior to the event.

Guest obligations

  • The resale of tickets is prohibited. We reserve the right to cancel any tickets that have been resold.

  • The marks of Waitrose and the Waitrose logo are registered United Kingdom and European community trademarks and may not be used without our express written permission

  • Guests must be over 18. No guests under the age of 18 will be permitted entry to the venue.

  • A 'Challenge 25' policy will be in operation, and as such, all guests are required to bring and present photographic ID on arrival at the venue.

  • A maximum of four tickets can be purchased in each transaction, and we reserve the right to refuse entry to large groups on arrival.

  • While alcohol will be available throughout the event, it is each individual's duty to drink responsibly during their time at the event. In the event that a guest is intoxicated or their conduct is disorderly, we reserve the right to ask them to leave the premises and no refunds will be given.

  • We will not provide lockers or secure storage for personal property of guests. Guests are expected to look after their personal property during an event.

  • Guests must: (i) comply with all health and safety, security and other requirements notified to them (including any requirements on the registration form); (ii) obey all instructions given by the host; and (iii) act responsibly and maintain a reasonable standard of safe behaviour.

  • You may be asked to show a Covid pass or negative lateral flow result to access the event, depending on government guidelines. This will be communicated to you no later than 72 hours before the event.

Our rights

  • Guests may be refused admission to, or be asked to leave, an experience at any time if: (i) they fail to comply with any of these terms and conditions; (ii) they are rude, offensive or disruptive; and / or (iii) the host (acting reasonably) considers it appropriate. If a guest is refused admission to, or asked to leave, an event, they must do promptly and without disturbing others.


  • Should a guest cause damage to property owned by the venue, a contractor for the event, or Waitrose, any compensation or repair costs will be sought from the individual after the event.

  • We will only be responsible for loss or damage to guests' personal property if the loss or damage results from our breach of these terms and conditions or negligence.

  • We will not have any liability to Participants for: (i) accidental damage or injury resulting from the actions or omissions of other Participants attending an experience; (ii) any loss of income, loss of revenue, loss of profits, loss of business or loss of contracts; or (iii) any indirect or consequential loss or damage that Participants may suffer as a result of our breach of these terms and conditions or negligence or otherwise.

  • However, we do not (and nothing in these terms and conditions shall) exclude or limit in any way our liability where it would be unlawful to do so, including our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

How we may use photography and videos

  • The event may be recorded by us and we may take videos, photographs and other recordings, where you are recorded at the event. You agree to the publication of such photographs, videos, recordings, and/or likenesses of you (whether edited, adapted, modified or copied) and their use by us and those authorised by us, without prior notice or compensation, in any way which we may see fit now or in the future including but not limited to film, broadcast, radio, TV, publications, future events and publicity. You acknowledge that we have the full right to sell and/or profit from the commercial use of such photographs, motion pictures, recordings, and/or likenesses of you.

Governing Law

  • These terms and conditions and their subject matter (and any non-contractual obligations arising in connection with them) are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

  • If we cannot resolve any complaints relating to the event between us, if you are a customer within the EU you have the right to submit your complaint through the Online Dispute Resolution platform at for resolution.

myWaitrose 10% Off Ticket Prices Terms & Conditions

  • Offer only applicable to customers with a discount code obtained through myWaitrose marketing.

  • Offer excludes additional masterclass or workshop.

  • Subject to availability.

  • We reserve the right to change the offer at any time.

  • This offer cannot be used in conjunction with any other offer.

  • Offer valid until midnight on 11 November 2021.